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Terms and Conditions

Booking conditions

A 10% non-refundable deposit is payable at the time of booking to secure your booking.   The balance is payable 24 hours prior to arrival .

If you cancel within 7 days prior to arrival, you will be charged 50% of the booking fee.  

We do not refund if advised less 24 hours in advance or once booking has started.

Refunds will only be made to the credit card debited for the original transaction.

Check in is after 3.00 pm and check out is before 10.00 am.  The office is closed between 10.00 am and 2.00 pm to allow us to do the cleaning.  If you would like a variation in check-in/out times, please let us know and we will do our best to accommodate your request. Our ability to do so will depend on our other bookings.

Pets are allowed at management’s discretion (conditions apply – see Pet Rules below).  If you wish to bring a pet, please check with management before booking to check availability and conditions.  Large dogs (more than 22kg) will not be accepted.  Fees apply.

House Rules

As Alpenhorn is self-catering, it is expected that the apartments are left in a respectable condition, and specifically that all dishes are properly washed, dried and put away.

Please only use the number of beds you have booked and paid for. Should additional beds be used, there is a $20 surcharge per bed.  We rely on your honesty to advise us prior to checking out if any extra beds are used.

Out of respect for fellow guests, please ensure your noise levels are reduced after 10.30 pm.

For safety reasons, the pool area is closed after the sun goes down.

Please report any breakages to the management so that they can arrange replacement.

Our property is strictly no smoking including outside.  If you wish to smoke, please be at least 20m from the property.

Pet Rules:

We know how special your pets are and that it is important for you to be able to take them on holiday with you.  In order for us to continue accepting pets, we ask that you respect our Pet Rules.

We have two apartments where we allow pets so if you are thinking of travelling with your pet, you will need to contact us first to ensure that a pet friendly apartment is available.

We can only accept small to medium (max 22kg) dogs which are low shedding, fully house trained and accustomed to living indoors.  To save embarrassment, please do not ask if you can bring your dog if it does not meet with these specifications.

The property is not fenced and for the consideration of other guests all dogs are to be kept on a lead when outside.

We request that pets are not left alone in the units and all droppings are picked up and placed in the main bins.  During the winter ski season, we do not accept dogs as they cannot be left in the apartment alone all day.

Dogs are not allowed on any furniture or beds.

There is a $30 per pet per stay fee.