Terms and Conditions
A 10% deposit is payable at the time of booking to secure your booking. The balance is payable on arrival.
Any cancellations within 1 month of arrival will incur a 50% charge. However, if we manage to re-book the apartment, you will only be charged a $20 administration fee.
If you do not turn up to your booking, you will be charged 50% of the total booking amount.
Check in is after 3.00 pm and check out is before 10.00 am. The office is closed between 10.00 am and 2.00 pm to allow us to do the cleaning. If you would like a variation in check-in/out times, please let us know and we will do our best to accommodate your request. Our ability to do so will depend on our other bookings.
Pets are accepted at management’s discretion (conditions apply). If you wish to bring a pet, please advise the management before booking to check availability and conditions. Large dogs will not be permitted.
As Alpenhorn is self-catering, it is expected that the apartments are left in a respectable condition, and specifically that all dishes are washed, dried and put away.
Please only use the number of beds you have booked and paid for. Should additional beds be used, there is a $20 surcharge per bed. We rely on your honesty to advise if any extra beds are used.
Out of respect for fellow guests, please ensure your noise levels are reduced after 10.30 pm.
Please report any breakages to the management so that they can arrange replacement.
Pets are not allowed on any furniture and dog owners are responsible for removing all doggie-doos from the grounds.