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Terms and Conditions

Booking conditions

A 10% deposit is payable at the time of booking to secure your booking. The balance is payable on arrival.

Any cancellations within 1 month of arrival will incur a 50% charge. However, if we manage to re-book the apartment, you will only be charged a $20 administration fee.

If you do not turn up to your booking, you will be charged 50% of the total booking amount.

Check in is after 3.00 pm and check out is before 10.00 am.  The office is closed between 10.00 am and 2.00 pm to allow us to do the cleaning.  If you would like a variation in check-in/out times, please let us know and we will do our best to accommodate your request. Our ability to do so will depend on our other bookings.

Pets are allowed at management’s discretion (conditions apply – see below).  If you wish to bring a pet, please check with management before booking to check availability and conditions.  Large dogs (more than 22kg) will not be accepted.

House Rules

As Alpenhorn is self-catering, it is expected that the apartments are left in a respectable condition, and specifically that all dishes are washed, dried and put away.

Please only use the number of beds you have booked and paid for. Should additional beds be used, there is a $20 surcharge per bed.  We rely on your honesty to advise if any extra beds are used.

Out of respect for fellow guests, please ensure your noise levels are reduced after 10.30 pm.

Please report any breakages to the management so that they can arrange replacement.

Pet Rules:

Please note that we can only accept small to medium (max 22kg) dogs which are low shedding, fully house trained and are accustomed to living indoors.  To save embarrassment, please do not ask if you can bring your dog if it does not meet with these specifications.

The property is not fenced and for the consideration of other guests all dogs are to be kept on a lead when outside.

We request that pets are not left alone in the units and all droppings are picked up and placed in the main bins.

Dogs are not allowed on any furniture or beds.